In understanding consumer law and the procedure for providing consumer advice, you’ll be ready to progress to a higher level of learning in related substantive law areas.
The aim of the qualification is to provide you with detailed knowledge of key consumer legislation in England and Wales and the practice of providing initial consumer advice.
Providing initial consumer advice, you will be ready to progress onto a higher level of learning in related substantive law areas.
You will understand the roles that can be played by Paralegals in consumer advice centres, law firms; private companies; local authorities and as a freelance paralegal. In addition, it will provide you with legal knowledge on dispute resolution and will enable you to use and interpret legal language.
In addition, you will learn the ability to identify and use factual, procedural and theoretical understanding to complete tasks and address well defined but complex or non-routine issues; time management to include taking responsibility for initiating and completing tasks; the ability to exercise autonomy and judgement within a given scenario; the ability to use and interpret legal language.
Learning Outcomes
- An ability to Identify a client’s needs and know how and when to refer a matter to a senior or specialist adviser.
- A thorough understanding of the nature of consumer law and practice in England and Wales.
- A detailed knowledge of the remedies available to the consumer for a breach of consumer law and the range of sanctions.
- An ability to provide initial advice appropriate to the client’s needs.
