L3 Consumer Rights and Remedies for Paralegals


In understanding consumer law and the procedure for providing consumer advice, you’ll be ready to progress to a higher level of learning in related substantive law areas.

The aim of the qualification is to provide you with detailed knowledge of key consumer legislation in England and Wales and the practice of providing initial consumer advice.

Providing initial consumer advice, you will be ready to progress onto a higher level of learning in related substantive law areas.

You will understand the roles that can be played by Paralegals in consumer advice centres, law firms; private companies; local authorities and as a freelance paralegal. In addition, it will provide you with legal knowledge on dispute resolution and will enable you to use and interpret legal language.

In addition, you will learn the ability to identify and use factual, procedural and theoretical understanding to complete tasks and address well defined but complex or non-routine issues; time management to include taking responsibility for initiating and completing tasks; the ability to exercise autonomy and judgement within a given scenario; the ability to use and interpret legal language.

Learning Outcomes

  • An ability to Identify a client’s needs and know how and when to refer a matter to a senior or specialist adviser.
  • A thorough understanding of the nature of consumer law and practice in England and Wales.
  • A detailed knowledge of the remedies available to the consumer for a breach of consumer law and the range of sanctions.
  • An ability to provide initial advice appropriate to the client’s needs.

What's included

Entry requirements

These qualifications are designed to be offered to learners from the age of 16, although in practice the majority of learners are likely to be over 18.

NALP does not specify entry requirements other than that a reasonable standard of written English is required. However Centres delivering this course are required to ensure that learners who undertake these programmes have sufficient capability at the right level to be suitable to undertake the Level 3 assessment.

Please Note: The NALP Level 3 Qualifications are only available in English.


Assignments can be requested when you are ready, and once requested and sent, you will have a 4 week period in which to complete the assignment and return by the due date.

Tutors are on hand to answer any queries that you may have and give unlimited help and guidance if there is anything that you may not fully understand with regard to the material.


This is a single unit qualification

Compulsory units
Study type
Distance learning